FAQs

1. What payment methods do you accept?

We currently accept payments through PayPal only. You can use your PayPal balance or link your debit/credit card to complete your purchase securely.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. No minimum purchase required.

3. How long does shipping take?

All orders are processed within 1 business day. Once shipped, delivery typically takes 2 business days.

4. Can I track my order?

Yes. Once your order is shipped, you'll receive a confirmation email with a tracking number to follow your delivery.

5. What is your return policy?

You have up to 120 days to return any item. Items must be unused, in original condition, and with tags still attached. We offer hassle-free returns at no extra cost.

6. How do I start a return?

To start a return, please email us at help@killo.store with your order number and reason for return. We’ll provide a free return shipping label and further instructions.

7. Can I exchange an item?

Yes, we offer exchanges on all eligible items. Just reach out to our support team to get started.

8. Do you ship internationally?

Currently, we only ship within the United States.

9. How can I contact you?

You can reach us via:

10. What are your business hours?

Our customer support is available during the following hours:

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 4:00 PM